Shipping Policy — Lotus Vitality

At Lotus Vitality, we believe that the journey of a tool—from our hands to yours—should be as steady and reliable as the tool itself. Our shipping process is designed to honor the principle of flow: efficient, accurate, and mindful of your time and needs.

Order Processing

Each order begins with a moment of care. Once your purchase is placed, our team carefully reviews, packages, and dispatches your order within 1–3 business days. This includes quality checks, inventory coordination, and ensuring that the item is secure and protected.

Orders received on weekends or public holidays will begin processing on the following business day. We aim for seamless fulfillment while never compromising the care we apply at each step.

Shipping Destinations

We ship globally, serving customers across various regions and industries. Whether you’re building in an urban setting or working in the stillness of a countryside shop, we strive to reach you without delay.

Delivery Timeframes

Estimated delivery durations are as follows:

• Domestic Deliveries: 3–7 business days

• International Deliveries: 7–21 business days

While we make every effort to meet these timelines, delays may occur due to customs clearance, weather conditions, or carrier issues. We appreciate your patience and understanding, trusting that each delivery carries not just goods, but intent.

Shipping Methods

We partner with trustworthy logistic providers who share our values of reliability and efficiency. At checkout, customers may select from standard or expedited shipping options according to need and location.

Tracking Information

Each shipment includes a tracking number, provided to you by email once the parcel leaves our warehouse. You may monitor your package’s progress through the carrier’s tracking system or our integrated tracking portal.

Shipping Fees

Shipping charges are calculated at checkout based on the destination and dimensions of the items ordered. From time to time, we offer promotional free shipping for specific product lines or order values.

Customs & Import Duties

For international orders, customs duties and import taxes may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in your checkout total.

Delivery Issues

If your parcel appears to be lost, significantly delayed, or arrives damaged, please contact us at [email protected]. We will investigate promptly and arrange a solution, whether it be replacement or refund, in accordance with our commitment to your satisfaction.

Shipping Limitations

Due to the nature and weight of our products, we do not ship to P.O. Boxes. Kindly ensure that your delivery address is valid and complete to avoid unnecessary delays.